Returns Policy

Return & Refund Policy

We hope you are satisfied with your purchase. Please review the following policy before submitting a return request.

No Change-of-Mind Returns

MDRanking does not accept returns, refunds, or exchanges for change of mind. This includes situations where you:

  • No longer want or need the product.
  • Selected the wrong item, shade, size, colour, or quantity.
  • Found the product at a lower price elsewhere.
  • Decided that the product does not suit your personal preferences.

Please check all product information carefully before completing your purchase.

Personal Shopping and Special-Order Products

All personal shopping, special-order, pre-order, and specially sourced products are considered final sale and are not eligible for return, refund, or exchange.

An exception may apply where the product:

  • Is incorrect or materially different from what was ordered.
  • Arrives damaged.
  • Has a manufacturing defect or quality issue.
  • Is otherwise covered by your rights under the Australian Consumer Law.

Faulty, Damaged, or Incorrect Products

Please inspect your order as soon as it arrives.

If an item is faulty, damaged, incorrect, or materially different from its description, please contact us at info@mdranking.com.au and provide:

  • Your order number.
  • A description of the issue.
  • Clear photos or videos of the product.
  • Photos of the packaging and shipping label.

Please contact us as soon as possible after discovering the issue, preferably within 14 days of receiving your order, so that we can investigate it promptly. This requested notification period does not limit any rights or remedies available under the Australian Consumer Law.

Product Condition

For an approved return involving an incorrect item that is otherwise not faulty, the product must remain:

  • Unused.
  • Unopened and sealed.
  • In its original packaging.
  • In resalable condition.

Please do not open, use, test, or remove the seal from an incorrect product after noticing the issue.

Opened or used products are generally not eligible for return for hygiene and safety reasons unless the product is faulty or your return rights are otherwise protected by law.

How to Request a Return

1. Request approval

Contact info@mdranking.com.au before returning any product. Please do not send products back without receiving return instructions from our team.

2. Include your order number

Your order number must be clearly included inside or outside the parcel so that our warehouse can identify and process the return.

3. Return the approved item

Once your return has been approved, please send the item within 14 days of receiving the return instructions. Returns sent after this period may be delayed or declined where permitted by law.

Return Shipping Costs

Please contact us before arranging return shipping.

If we confirm that the product is faulty, damaged, incorrect, or materially different from its description, we will reimburse any reasonable return shipping costs paid by the customer. Please retain your postage receipt as proof of the amount paid.

Shipping costs will not be reimbursed for unauthorised returns or issues caused by an incorrect address, rejected delivery, failure to collect the parcel, or customer misuse.

Please keep your postage receipt until your return has been completed.

Minor Packaging Damage

We take reasonable care when packing orders. However, minor dents, creases, scratches, or cosmetic damage to the product’s outer packaging may occur during transportation.

Minor cosmetic damage to the external shipping packaging, such as small dents, creases, or scratches, is not generally considered a product defect where it does not affect the product, hygiene seal, functionality, safety, or overall presentation.

Ingredients and Allergies

Customers are responsible for reviewing product descriptions, ingredients, warnings, and usage instructions before purchasing or using a product.

Individual reactions, sensitivities, allergies, or a product not being suitable for a particular skin type are not generally considered product defects, provided that the product is correctly labelled, accurately described, and otherwise safe and of acceptable quality.

For product or ingredient enquiries, please contact us before placing your order.

Incorrect Address and Delivery Issues

Incorrect or incomplete address:
If an order is returned because the delivery address provided was incorrect, incomplete, or invalid, any approved refund will be reduced by the original shipping cost and any return shipping charges incurred.

Rejected or uncollected parcels:
If an order is returned because delivery was rejected or the parcel was not collected within the carrier’s specified timeframe, any approved refund will be reduced by the original shipping cost and any return shipping charges incurred.

Additional shipping fees will apply if the customer requests that the order be sent again.

Non-Returnable Products

The following products are not eligible for return, refund, or exchange unless they are faulty, incorrect, or otherwise covered by applicable law:

  • Personal shopping and specially sourced products.
  • Special-order and pre-order products.
  • Sale, clearance, or promotional products.
  • Gift cards.
  • Opened, unsealed, tested, or used cosmetics and personal-care products.
  • Products damaged through misuse, improper storage, or failure to follow instructions.

    Refund Process

    Once your return has been received and inspected, we will notify you of the outcome.

    Where a refund is approved:

    • The refund will be issued to the original payment method.
    • An email confirmation will be sent after the refund has been processed.
    • Your bank or card provider may require several business days to display the refund.
    • Any permitted deductions, such as shipping charges relating to an incorrect address or uncollected parcel, will be applied before the refund is issued.

    Refunds for purchases that received free shipping may be adjusted to reflect the original delivery cost only where the return is not related to a faulty, damaged, or incorrect product.

    Australian Consumer Law

    Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies available under the Australian Consumer Law.

    For questions or assistance, please contact:

    MDRanking
    Email: info@mdranking.com.au

    Thank you for shopping with MDRanking!